Pre-Order FAQ

  1. What is a Pre-Order?

    A Pre-Order is a purchase made for a product that is not yet available for immediate shipment. Customers can reserve the item in advance and receive it once it becomes available.

  2. Why Pre-Order?

    Pre-Ordering allows customers to secure their desired item before it's officially released. It ensures that you'll receive the product as soon as it's ready, even if it's in high demand.

  3. How does Pre-Ordering work?

    When you Pre-Order an item, you pay for it in advance to reserve your place in line. Once the product is manufactured and ready to ship, we'll fulfill your order and send it to you.

  4. Why does it take time to ship Pre-Order items?

    Pre-Order items are often made to order, meaning they're produced based on the number of orders received. This process takes time as the products are crafted directly from the factory. We wait until enough orders are placed before starting production to ensure efficiency.

  5. When will I receive my Pre-Order?

    The estimated shipping date for Pre-Order items is provided on the product page. This date is an approximation based on production timelines and can be subject to change. Once your item is ready to ship, you'll receive a notification with tracking details.

  6. Can I cancel or modify my Pre-Order?

    Yes, you can cancel or modify your Pre-Order before it's shipped. Please contact our customer support team with your order details, and we'll assist you accordingly.

    Please be aware that if your Pre-Order has been charged to your debit/credit card, there will be a partial refund issued. This refund will account for the product cost minus any applicable debit/credit card transaction fees incurred by our company.

    Our team will ensure that you receive the appropriate refund amount for the canceled or modified items, taking into consideration these transaction fees.

  7. Will I be charged immediately for my Pre-Order?

    Yes, your payment will be processed immediately upon placing your Pre-Order. This secures your reservation for the item.

  8. What if I order other in-stock items along with a Pre-Order item?

    If you order other in-stock items along with a Pre-Order item, we'll ship the in-stock items separately according to our standard shipping policies. The Pre-Order item will be shipped separately once it becomes available.

  9. Can I track my Pre-Order shipment?

    Yes, once your Pre-Order item is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

  10. What if there's a delay in shipping my Pre-Order?

    While we strive to meet estimated shipping dates, unforeseen circumstances such as production delays or supply chain issues may occur.

    If there's a delay in shipping your Pre-Order, we'll notify you promptly and provide updates on the new estimated shipping date.

  11. How can I contact customer support for further assistance?

    If you have any questions or concerns regarding your Pre-Order, our customer support team is here to help. You can reach us via email or live chat during our business hours.